Terms and Conditions
These “Terms and Conditions” govern you (“The User”) in your use of the Proformance Global Solutions Limited (hereinafter named Proformance Limited”) mensproformance.com website (“The Website”). Accessing The Website gives your consent that you agree to be bound by these Terms and Conditions as set out in this notice.
Agreement of Sale
Proformance Limited do not offer products or services to minors, if you are under the age of 18, you may not respond to or accept or act upon any offers in the Website.
Damages and Shortages
Products damaged during shipping or missing items must be reported to Proformance Limited within 24 hours of receipt. Proformance Limited will then either issue you credit or send replacements for the amount of any confirmed damaged or missing products Proformance Limited may contact the courier company for visual inspection of the products and box. Proformance Limited will then either issue a credit or send replacements for the amount of any confirmed damaged or missing products.
Shipping Duty and Customs
Mens Proformance™ is a 100% natural product and should not have any issues with customs and or import restrictions. It is however the responsibility of the person purchasing the product to ensure that the specified ingredients comply with all regulations within the country of delivery. It is also the responsibility of the purchaser to pay for any duty implied at this time.
Cancellation
You may cancel your order without charge at any time up to the despatch of goods to your address. Any charge to your credit card will be reversed. With the exception of Items especially purchased in for you.
Conditions of our 30 Day Money Back Guarantee
Customers must take the product according to the instructions on the packaging and follow any advice given to them by our support team. In addition customers are expected to participate in a minimum level of exercise and healthy nutrition in combination with our Mens Proformance™ supplement.
We ask that if you have not had any improvement with vitality after three weeks of taking Mens Proformance™ that you please contact us directly for further advice. It is important to remember that testosterone in the human body can also be effected by a number of factors such as poor sleep quality, toxic chemicals and obesity.
We may ask that you continue to take Mens Proformance™ and follow our advice in order to complete the entire course of supplements. If you still feel there has been no improvement then we ask you to please provide your receipt as proof of purchase, along with the batch number and expiry date on the product box, and we will refund you the purchase price in full.
30 Day Money Back Guarantee is limited to one unit per customer.
Product Returns
If you wish to return a product, you must contact us by phoning (09) 309 0990 or email orders@mensproformance.com within 14 Days of the date of your invoice.
You must return the goods in their original condition and packaging. All items must be un-opened unless they are faulty.
We will refund you the product only, by the same method that you paid for your purchase. Freight will only be refunded where the product is faulty or arrived damaged.
Your refund is not guaranteed until we receive the product, and deemed it to be in saleable condition.
Back Orders
We stock all items advertised on The Website. Although every attempt is made to maintain inventory of each product, occasionally we may run out of certain products. In this case, we will mark the product “Out of Stock” on The Website. Products that are marked “Out of Stock” are unable to be ordered via The Website.
Information Collected
Collection of Personal Information
Generally we may collect personal information from visitors to The Website if they (1) sign up to receive newsletters, (2) contact us, (3) complete a registration form, survey or participate in any competitions or interactive portions of The Website, (4) make product enquiries. With these activities we may collect personal information, including, but not limited to; name, e-mail address, telephone number and fitness goals. We may combine this information with those received from other sources, for example: (1) information we receive from customers when they call us or (2) from information customers submit to us at retail locations or promotional events.
Use of Information
We may use your personal information for any of the following: (1) to fulfill product orders and information requests, (2) to send promotional materials and newsletters from Proformance Limited, (3) to administer competitions offered on The Website; (4) to help us provide better service to our visitors and customers.
Disclosure of Information
Proformance Limited will not disclose any of your personal information to any third parties or affiliates without your prior approval.
Please click here to view our Privacy Policy.
Copyright, Intellectual Property Rights, Limited License
All rights to the content, (including but not limited to written text and images, devices and mechanisms), of The Website is reserved and retained by Proformance Limited. The User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights to the content.
All such proprietary works, and the compilation of the proprietary works, are copyright, to Proformance Global Solutions Limited its affiliates or subsidiary, or any other third party owner of such rights, and is protected by New Zealand laws.
Proformance Limited grants to The User, subject to the provisions of our Terms and Conditions, non-exclusive, non-transferable, limited and revocable right to access and display content for personal, non-commercial and informational purposes only.
The Website and its content may not be reproduced, duplicated, copied, resold, visited or exploited for any commercial purpose without the express prior written consent of Proformance Limited. The User is not allowed to collect or use product descriptions, product formulations or other information displayed on the website, nor derive use of The Website or its content for the benefit of another merchant without the express written consent of Proformance Limited.
Disclaimer
The Website and all product information and products advertised herein is not intended to be construed as medical advice, nor intended to be used to treat, cure or diagnose disease. By embarking on a nutritional, supplement or exercise program as published on The Website you warrant that you are medically fit to do so. Proformance Limited do not offer products or services to minors, if you are under the age of 18, you may not respond to or accept or act upon any offers in The Website. Proformance Limited make no warranty or representation as to the completeness of the information provided due to the condensed format in which information is supplied and inaccuracies that may exist due to typographical errors.
Updating of Terms and Conditions
Proformance Limited reserves the right to change or in whole or part, the Terms and Conditions. Changes to the Terms and Conditions will become effective upon publication to the Website. The User is obliged to check the Terms and Conditions at The Website for any updates. Continued use of The Website following a publication of changes or updates to the Terms and Conditions will be considered as acceptance by The User to abide by and be bound by the Terms and Conditions, including the provisions of any changes or updates.
